Handling challenging conversations

What is it?

Handling challenging conversations takes perseverance, resilience and inner reserves. It isn’t easy. Yesterday you were working alongside the same people that today you are managing. The strength to orchestrate a good shift comes in two parts:

How it works

The session has been designed to stand alone and can be booked as and when you think they suit the new managers in your business and their personal development areas. One doesn’t have to follow the other and there is no recommended order in which someone might take them all. It’s a new style for us with more of a “carousel” approach rather than a linear programme, which we feel is more appropriate for this level of management.

Learning outcomes

On completion of the workshop participants will have encountered a range of tools and structures which are known to lift performance:

Feedback & criticism - understanding the detail of the difference.
Introduction to “Live” on shift, feedback techniques - how to keep standards and manage performance without it feeling personal.
The meta mirror - a simple process for seeing issues from four perspectives.
Asking for what you want and saying no – what makes this difficult for some of us – and an introduction to a recommended framework.
‘Fierce conversations’ – another useful protocol

About Watershed

We run management development programmes and special events for bar and restaurant companies. Together we develop their people to achieve exceptional rates of promotion from within. From our central London location, we run programmes of development for supervisors, general managers multisite.

Our style is not just an expert opinion delivered by a trainer but a truly collaborative approach to the day that encourages sharing of best practice, buy- in and practical application. For experienced managers we add structure and meaning to what is already an intuitive understanding. Our approach is proven to have a lasting impact on participants, their teams and their organisations.