Watershed run open, in-person development workshops, supporting managers as they take the hardest step-ups in our industry.

With participants attending from multiple brands, our sessions leverage the power of peer to peer learning, led by facilitators with real world hospitality experience.

"Watershed played a big part in shaping what management development was for Hawksmoor. Now, when I reflect, I realise what it ultimately provided was a platform for the greater engagement and tenure of my managers via continuous learning.”

Will Beckett, Hawksmoor

TRUSTED BY

OUR WORKSHOPS

Filter by Series:

THE 'MANAGING YOUR FRIENDS' SERIES

For Waiters stepping up & Shift Leaders

SAVE BY BOOKING THE FULL SERIES

£345

(ex VAT)
per person

Duration

4x 1/2 DAY

OWNING YOUR
STYLE

For Waiters stepping up & Shift Leaders

Discovering, understanding and harnessing the leadership style you already have, before you start trying to manage others.

Facilitator:
Philip Eeles

Next date:

28th Jan
12-4pm

£95

(ex VAT)
per person

The Art of Hospitality

For Waiters stepping up & Shift Leaders

In an age of technology in restaurants, and a workforce increasingly used to communicating online, the ability to create genuine hospitality for customers is not just a nice-to-have, it’s a competitive advantage.

Facilitator:
Philip Eeles

Next date:

11th Feb
12-4pm
£95

(ex VAT)
per person

Facilitators:
Victoria Oickle & Philip Eeles

USING
YOUR VOICE

For Waiters stepping up & Shift Leaders

Communicating with confidence & clarity, and handling challenging conversations.

Facilitator:
Victoria Oickle

Next date:

25th Feb
12-4pm
£95

(ex VAT)
per person

Prioritising Under Pressure

For Waiters stepping up & Shift Leaders

Win the morning and deliver a smooth shift – A new manager’s best chance to shape service is in the couple of hours before it starts.

Facilitator:
Tom Foxwell

Next date:

18th March
12-4pm
£95

(ex VAT)
per person

THE 'GOOD TO GREAT' SERIES

For AM's stepping up & General managers

 

SAVE BY BOOKING THE FULL SERIES

£995

(ex VAT)
per person

Duration

5 DAYS

Whole Brain Thinking​

For AM's stepping up & General managers

The power of teams that can access all 4 thinking styles.

*Includes a personal thinking styles profile.*

Facilitator:
Stevie Slater

Next date:

20th Jan
10am-4pm

£225

(ex VAT)
per person

Art of Delegation

For AM's stepping up & General managers

How developing your management team starts with giving them meaningful responsibility.

Facilitator:
James Partington

Next date:

27th Jan
10am-4pm

£225

(ex VAT)
per person

Manager as Coach

For AM's stepping up & General managers

How to get your team thinking for themselves.

*Includes a Watershed Level 1 Coaching Certificate *

Facilitator:
Emma Horsley

Next date:

10th Feb
10am-4pm

£225

(ex VAT)
per person

Feedback Fuels Focus

For AM's stepping up & General managers

Quality feedback isn’t a ‘nice-to-have‘, it‘s a ‘must-have’. 

Facilitator:
Chantal Wilson

Next date:

3rd Feb
10am-4pm

£225

(ex VAT)
per person

LEADING UNDER PRESSURE

For AM's stepping up & General managers

Understanding, and then learning to manage, what happens to your leadership style under pressure.

Facilitator:
Victoria Oickle

Next date:

17th Feb<br>
10am-4pm

£225

(ex VAT)
per person

THE 'BUILDING STRONG BRIGADES' SERIES

For Sous Chefs stepping up & Head Chefs ​

 

SAVE BY BOOKING THE FULL SERIES

£295

(ex VAT)
per person

Duration

2x 1/2 DAY

YES (PLEASE), CHEF

For Sous Chefs stepping up & Head Chefs

Three practical tools to help kitchen leaders get what they want without having to raise their voice.

*Includes a personal thinking styles profile.*

Facilitator:
Melissa Bashiri

Next date:

2nd Feb
12-4pm

£165

(ex VAT)
per person

Action Centred Leadership

For Sous Chefs stepping up & Head Chefs

How to adapt your kitchen leadership to deliver not only on the task, but for your team and for your people too.

Facilitator:
Drew Gladwell

Next date:

9th Feb
12-4pm

£165

(ex VAT)
per person

WATERSHED FOCUS WORKSHOPS

THE FOCUS WORKSHOPS ARE IDEAL FOR THOSE WHO HAVE PREVIOUSLY ATTENDED GOOD TO GREAT, BUILDING STRONG BRIGADES OR MOVING INTO MULTISITE

SAVE BY BOOKING ALL WORKSHOPS

£995

(ex VAT)
per person

Duration

5x FULL DAYS

THE EVERYDAY TRAINER

For PEOPLE WHO TRAIN, INDUCT
OR SUPPORT COLLEAGUES

Turn what you know into training that helps others learn, grow and succeed.
*Includes a Watershed accredited Trainer Certificate *

Facilitator:
Tricia Taylor

Next date:

2nd March
10am-4pm

£225

(ex VAT)
per person

Good to Great Refresher

For anyone who has previously attended good to great

A chance to re-engage, practice, and continue to develop your skills on all the topics covered on our Good to Great series of workshops including feedback, delegation and coaching.

Facilitator:
Tricia Taylor

Next date:

18th Feb
10am-4pm

£225

(ex VAT)
per person

Impactful Managers Meetings

For GMs, Head Chefs, Team Leaders
& Multisite operators

Holding powerful sessions with your team will help you tap into an extra level of performance, but if they’re not delivered skillfully, better not to have one at all.

Facilitator:
Jonathan Davis

Next date:

20th April
10am-4pm

£225

(ex VAT)
per person

Performance Improvement Plans

For GMs, Head Chefs, Team Leaders
& Multisite operators

A practical workshop building Performance Improvement Plans that give underperformers a genuine chance to turn things around, and gives you a clear, defensible route to resolution if they don’t.

Facilitator:
Gina Knight

Next date:

8th June
10am-4pm

£225

(ex VAT)
per person

Profit
and Loss

For GMs, Head Chefs, Team Leaders
& Multisite operators

A finance workshop for non-finance people to help them understand a P&L, how each line works, but more importantly how to pull the levers which drive it.

Facilitator:
Tom Stanley &
Alison Wong

Next date:

23rd March
10am-4pm

£225

(ex VAT)
per person

THE 'HOSTED BY WATERSHED' SERIES

For Founders, Execs & Heads of Dept

Duration

6x 1/2 DAY

MOVING INTO MULTISITE (3.5-day course)

For GM's stepping up & Ops Managers

A rigorous, practical exploration into the ‘Inputs-Throughputs-Outputs’ framework and coaching skills.
*includes a Watershed Level 2 Coaching Certificate*

Facilitators:
Chantal Wilson, Philip Eeles, Tricia Taylor, Laura Eeles

Day 1 Intro to I-T-O / Coaching Theory

Day 2 I-T-O Application / The ‘Inner & Outer’ Game & Coaching Practice

Day 3 Science of motivation / Stakeholder Management, Coaching for Real

Plus Half Day Recap and reunion (min. 3 months later)

Next date:

2nd, 3rd, 4th Mar
10am-5pm

£1395 

(ex VAT)
per person

The STEPHEN WATERS FOUNDATION

Our Founder – Stephen Waters – passed away suddenly in 2025 after nearly 20 years of running Watershed. He delivered development courses to over 4000 bar & restaurant managers.

 

Watershed was underpinned by his staunch belief in the power of coaching, and that the best leaders know how to skilfully use it.