Feedback isn’t just a ‘sh*t sandwich’ or a way to call out poor behaviour – it’s one of the most powerful tools you have to ignite performance and inspire your team. In this session, we’ll reframe how you think about feedback. Forget tick-box conversations. Instead, we’ll focus on using feedback to build trust, elevate performance, and create a thriving workplace culture.
You’ll explore:
How to deliver feedback that lands – words that carry real impact, not just noise.
The relationship bank – knowing when to deposit trust and when it’s okay to make a withdrawal.
Quality over quantity – why more feedback isn’t always better, and how to make every conversation count.
By the end, you’ll have the confidence and skills to turn feedback into a catalyst for growth, accountability, and excellence in your team.
LEARNING OUTCOMES
On completion of the workshop:
Feedback Models - try a few on for size
Words Matter - quality vs. quantity
Connection & Relationship - opportunities, pitfalls (the good, the bad, the ugly)
Understand how to move away from parent:child management into adult:adult
"If you accept that your business is only as strong as the people working in it, and that by investing in your employees, you are likely to increase the profits of your business, then Watershed is an exceptional place to start."
Will BeckettHAWKSMOOR
WE PARTNER WITH
The STEPHEN WATERS FOUNDATION
Our Founder – Stephen Waters – passed away suddenly in 2025 after nearly 20 years of running Watershed. He delivered development courses to over 4000 bar & restaurant managers.
Watershed was underpinned by his staunch belief in the power of coaching, and that the best leaders know how to skilfully use it.