GOOD TO GREAT SERIES

Feedback fuels
focus

FOR

GMs stepping up &
Ops Managers

Quality feedback isn’t a ‘nice-to-have‘, it‘s a ‘must-have’. It underpins all high performing teams and unites a people around a common objective.

Feedback isn’t just a ‘sh*t sandwich’ or a way to call out poor behaviour – it’s one of the most powerful tools you have to ignite performance and inspire your team. In this session, we’ll reframe how you think about feedback. Forget tick-box conversations. Instead, we’ll focus on using feedback to build trust, elevate performance, and create a thriving workplace culture.

You’ll explore:

  • How to deliver feedback that lands – words that carry real impact, not just noise.
  • The relationship bank – knowing when to deposit trust and when it’s okay to make a withdrawal.
  • Quality over quantity – why more feedback isn’t always better, and how to make every conversation count.

 

By the end, you’ll have the confidence and skills to turn feedback into a catalyst for growth, accountability, and excellence in your team.

LEARNING OUTCOMES

On completion of the workshop:

WORKSHOP DETAILS

COST

£195 +VAT

WHERE

London

TIME

10am - 4pm

NEXT DATE

12th February

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WE PARTNER WITH

The STEPHEN WATERS FOUNDATION

Our Founder – Stephen Waters – passed away suddenly in 2025 after nearly 20 years of running Watershed. He delivered development courses to over 4000 bar & restaurant managers.

 

Watershed was underpinned by his staunch belief in the power of coaching, and that the best leaders know how to skilfully use it.