Managing underperformance in busy kitchens – some questions to ask yourself

At a recent Watershed Building Strong Brigades workshop, we were talking about managing underperformance. There’s no doubt that if one member of the brigade is not doing their bit, then the bad behaviour can quickly spread.  – “If he or she can get away with it, then so can I” By way of resolution, we […]

Five things to know before you call your team a family

At a Watershed founders’ event last week we were focusing on high performing teams. Then we started comparing working in hospitality with being in a family. There’s no doubt that some of us in bars and restaurants really like the idea that working in hospitality can feel a lot like being in a family A […]