GOOD TO GREAT

How Good Leaders Become Great

Stepping up as a hospitality leader is not just a new job. It’s a shift in mindset. As a General Manager, your role evolves from running shifts to creating a culture where people succeed on their own. You need to build teams that can thrive without you standing over their shoulders.

That’s why we created Good to Great. This isn’t a generic management course – it’s specifically designed for you. Whether you’re a GM, Head Chef, or team leader running a single site, our programme helps you build resilient teams that can keep up with the pace of thriving bars, restaurants, and hotels.

Through five focused workshops, you’ll gain the tools to transform your leadership approach, inspire your team, and build sustainable systems that drive long-term success.

What Makes Good to Great Different?

While your teams handle packed services and demanding guests, you’re juggling recruitment challenges, operational headaches, and the constant pressure to improve performance. We understand that your time is precious and your challenges are unique. That’s why every session in the Good to Great series is tailored to your specific needs.

Here’s a look into what you’ll learn:

• Whole Brain Thinking

Understanding your leadership style is the first step to unlocking your team’s full potential. With the Herrmann Brain Dominance Instrument, we’ll help you map your thinking preferences and uncover how they shape your leadership. You’ll learn to adapt your approach to connect meaningfully with every member of your team – whether they’re analytical problem-solvers, creative visionaries, or detail-oriented planners. The result? Communication that clicks, collaboration that thrives, and a team that performs at its best.

1. The Manager as Coach
   
   Great managers don’t just give orders – they empower their teams to think, innovate, and grow. In this session, you’ll shift from micromanaging to mentoring. Master the art of asking the right questions, guiding meaningful discussions, and helping your team discover their own solutions. By fostering self-reliance and creativity, you’ll build a culture where problem-solving and motivation come naturally.

2. The Climate Lab
   
   Team culture doesn’t happen by chance – it’s cultivated through trust, open communication, and purpose. Over two days, we’ll explore the five climate factors that define high-performing teams. Learn how to give feedback that drives improvement (without fear or defensiveness) and establish a clear purpose that aligns everyone’s efforts. You’ll leave equipped to create a resilient, engaged team ready to tackle any challenge.

3. The Art of Delegation
   
   Delegation isn’t about handing off tasks – it’s about building trust, accountability, and development within your team. In this session, you’ll uncover how to delegate with intention, ensuring responsibilities are distributed in ways that motivate and empower your team members. Learn to strike the right balance between maintaining high standards and giving others room to grow, transforming delegation into a driver of both engagement and performance.

Flexible, Focused, and Ready for You

In London, Good to Great is delivered over five weeks, with one session each week. This schedule ensures you have time to reflect, apply, and refine what you’ve learned. For managers in Manchester, Bristol, and Glasgow, we offer both the weekly format and a condensed five-day programme to suit your needs.

Step Into Leadership That Lasts

You do much more than deliver a service. Hospitality is about shaping exceptional experiences. And exceptional experiences start with inspired, capable leadership.

When service winds down and the doors close, your real work begins: building teams that take pride in their craft, developing managers who can think on their feet, and creating systems that work even on your toughest days.

Our Good to Great programme isn’t about quick fixes – it’s about transforming how you lead, so your venue thrives whether you’re on the floor or not. Your next step to becoming the leader your team needs starts here. Are you ready to take it?

In London, Good to Great is a five-day programme run on the same day each week for five consecutive weeks. 

In Manchester, Bristol and Glasgow, we offer this as a 5 day programme, or separate workshops.

The programme is designed for single site line managers including GM, Head Chef and anyone in hospitality who has responsibility for long term team performance.