WE HAVE DESIGNED COURSES & WORKSHOPS TO SUPPORT PEOPLE AS THEY CLIMB THE steepest ascents IN MANAGEMENT

is a set of four interconnected, stand-alone, 4-hour workshops:

Watershed has always been focused on new managers in hospitality. We think the move from waiter to shift leader is one of the steepest learning curves in the industry. We’ve researched and curated four sessions across the four key traits we believe make up the best shift leaders.

Managing Your Friends

How it works

These sessions have been designed to stand alone and can be booked as and when you think they suit the new managers in your business and their personal development areas. One doesn’t have to follow the other and there is no recommended order in which someone might take them all.It’s a new style for us with more of a “carousel” approach rather than a linear programme, which we feel is more appropriate for this level of management.

OWNING YOUR LEADERSHIP STYLE

£90+VAT

Everyone has a management style already, but if you’re stepping up for the first time, there’s a good chance you don’t know what it is yet. Team members, especially today, respond to authentic human beings, not “managers by the book”. Finding, understanding and then harnessing your style will make you a leader who is accessible, consistent and empathetic to the impact their style can have on the team. We’re not here to change you, just help you use what you already have you effectively.

Learning outcomes

On completion of Owning Your Leadership Style participants will:

Have a greater understanding of how how self-knowledge, self-management and understanding others are the 'must have' building blocks for leading others
Understand at greater depth how your biography impacts on your leadership style more often than not, without you realising it.
Have a clear idea of your thinking style- how much mental energy you are using when you're in one of four thinking modes: creative, logical, structured and humanistic.
Have encountered and practiced a simple coaching framework.

THE CULTURE I CREATE

£90+VAT

What is it?

The Culture I Create is about understanding your impact as a leader, how your style affects your team’s performance on the shift and the idea that the environment you create will always have the greatest impact on team performance.

Some leaders bring a ‘command and control’ approach to the shift while others lead with a more familial – almost parental – style. We will look at the advantages and disadvantages of these leadership styles and explore a third approach – one which emphasizes purpose, clarity, recognition of contribution, distribution of responsibility and teamwork – this is the approach that drives performance over the long term, all originating in the self-awareness of the shift leader.

Learning outcomes

On completion of the workshop participants will:

Have a clear idea of how different leadership approaches quickly create a working climate on the shift – the idea that teams respond quickly to the style of the manager.
Have had an opportunity to deep dive into the three most prevalent cultures created by new managers - Social & Emotional, Command & Control and Achievement Led – we examine all three allowing participants to recognise each and to understand the limitations of the first two and the benefits of the third.

FINDING YOUR VOICE

£90+VAT

What is it?

We have a tendency to think everything thing we say or direction we give lands perfectly all the time. The reality is quite different – our intention is often very different from our actual impact. New managers will often find themselves over-communicating, (talking a lot and give out a lot of instructions) or under-communicating (being vague)

Learning outcomes

On completion of the workshop participants will:

Have encountered a range of structures for simplifying communications without losing speaker authenticity.
Understand and have practiced the power of ‘less is more’ in spoken communication.
Understand and have practiced through exercises the power of rapport in everyday communications and the importance of being specific not vague.
Encountered some practical tips for group communications from running a shift briefing to full-on leadership speeches.

HANDLING CHALLENGING CONVERSATIONS

£90+VAT

Handling challenging conversations takes perseverance, resilience and inner reserves. It isn’t easy. Yesterday you were working alongside the same people that today you are managing. The strength to orchestrate a good shift comes in two parts:

What is it?

Learning outcomes

On completion of the workshop participants will have encountered a range of tools and structures which are known to lift performance:

Feedback & criticism - understanding the detail of the difference.
Introduction to “Live” on shift, feedback techniques - how to keep standards and manage performance without it feeling personal.
The meta mirror - a simple process for seeing issues from four perspectives.
Asking for what you want and saying no – what makes this difficult for some of us – and an introduction to a recommended framework.
‘Fierce conversations’ – another useful protocol.

Owning Your Leadership Style

finding it, understanding it, harnessing it.

Handling challenging conversations

why most ‘ feedback ’ lowers performance, and how to remain yourself when strengthening the performance of your team on the shift

The Culture I Create

your impact as a leader , how your mixture of control taken and freedom offered quickly creates a working climate on the shift that drives team performance – or otherwise

Finding Your Voice

how the intention of what we say can be different from how it is interpreted, and how to resolve this.