GOOD TO GREAT

Becoming a GM is a big step up. Where previously as a shift leader you lead by being there, by demonstrating the skills you expect from others, by living the team values, now your job is longer-term: The function of the GM  is to build and sustain teams.

This involves a shift of mind. You can’t ‘make’ people be team players but you can create conditions in which people perform as a team. Good to Great is built around the core idea of team climate: how to create a climate of team performance in the fast-paced world of bars and restaurants. We’ve researched and designed five sessions across the five key traits we believe make up the best GMs and Head Chefs

Through five focused workshops, you’ll gain the tools to transform your leadership approach, inspire your team, and build sustainable systems that drive long-term success.

Workshop 1: Whole Brain Thinking

Leadership in the 21st century is about managing individual preferences in your team, ‘one style fits all’ won’t cut it anymore. Emotional intelligence and empathy are the currency of the modern manager. Via the Herrmann Brain Dominance Psychometric Instrument, (completed in advance by participants) we explore the four different thinking preferences in human beings, and how yours can impact the people in your team.

Workshop 2: The Manager as Coach

Experience the skills and conversational frameworks that coaches use. When a manager commits to coaching everyone benefits: Teams get new skills and new approaches to their work. The coach benefits too: coaching helps us see relationships beyond the obvious and develops our ability to create a vision and a common language, which inspires and motivates.

Workshop 3: Managing Performance

Most feedback actually lowers performance. A process that is intended to lift performance statistically actually lowers it. We’ll look at the reasons for this, good process for giving and receiving feedback, traps to avoid all brought to life via some hospitality case studies.

The Art of Delegation

Delegation isn’t about handing off tasks – it’s about building trust, accountability, and development within your team. In this session, you’ll uncover how to delegate with intention, ensuring responsibilities are distributed in ways that motivate and empower your team members. Learn to strike the right balance between maintaining high standards and giving others room to grow, transforming delegation into a driver of both engagement and performance.

Flexible, Focused, and Ready for You

In London, Good to Great is a five-day programme run on the same day each week for five consecutive weeks. We run it in groups of up to 24 and it runs six times a year

In Manchester, Bristol and Glasgow, it runs twice a year in each city and so, as well as a five day programme we also offer the days as separate workshops.