Delegation is tough: it demands trust on both sides, a climate which is tolerant of mistakes, and first-class communication skills. It is worth spending the time on coaching and developing through delegation. It is an excellent investment for the future.Many people claim they ‘delegate’ when they don’t. Real delegation means giving people the chance to learn, to engage in work which is stretching and which has real responsibility. It is one of the main ways we achieve job satisfaction. You as a boss give up some of your responsibility for carrying out the task, even though you remain ultimately responsible for seeing that the task is done.
LEARNING OUTCOMES
- What 'transformational' delegation involves, and some traps to avoid - How to ‘anchor’ useful resourceful states - Drawing resources from the past using the peak experience technique - The role of mental rehearsal – envisaging doing a good job of it - How to work with negative limiting assumptions, those ideas that we may hold about ourselves, which can hold us back in life and work. - How the Eisenhower Matrix – a framework for organizing time and tasks. - works in hospitality businesses - The 7 steps of succesful delegation -= ‘Belief busting’ – techniques for challenging self-limiting beliefs