We’ve all come across organisations which fail to achieve what they say they want to achieve.

At the heart of this challenge is usually the culture of the organization: that is the shared values and beliefs and behaviours that predominate. So it’s what actually goes on rather than what people say goes on that makes the difference. Therefore culture can be intentional or accidental and to perform to a high-level requires intentional action. Leadership is at the heart of creating and maintaining a high-performance culture.