Moving into Multisite

This is the first UK programme designed specifically for UK hospitality managers by experienced operators. The programme challenges head on the idea that succeeding in a multisite role is a radically different proposition from succeeding as a GM.

Moving into multisite is a minefield:

As a single site manager you have the opportunity to demonstrate the skills you manage. As an ops manager you no longer enjoy this opportunity.
If you’ve succeeded as a GM through your people skills, you’ll still need these, but you quickly need to acquire a commerciality which itself requires significant analytic ability. It’s a data-led, rather than an activity-led job.
You don’t have a tribe or a home any more.
You represent an organisation: pressure from above. You have resources: pressure from below.
The Ops/GM relationship works best as a partnership. Both parties are respected for doing what they do, but neither does the other one’s job for them. It’s a coaching relationship.
The transition is a whole shift of mind. As a GM your job is to get it right, as an ops manager you build on that standards-driven approach and you add to it an ability to do the right things.

How it works

Run in small groups of no more than nine mixed from high performing independent bar & restaurant business, the programme is case study based and draws on psychometric profiling completed in advance by participants.

Learning outcomes

On completion of the programme you will:

Skillfully manage the proactive and reactive nature of your work.
Have an enriched management toolkit including giving feedback, coaching, and managing everyday performance conversations.
Understand your own thinking style and adapting the way you relate to others.
Helping your managers to manage their team’s careers using our six development situations model.
Understand how to be an effective coach and why you need coaching skills to do your job properly.
How to use public speaking to promote your organization and share ideas.
Understand and share our proposition that your role is about process not just outcomes.

About Watershed

We run management development programmes and special events for bar and restaurant companies. Together we develop their people to achieve exceptional rates of promotion from within. From our central London location, we run programmes of development for supervisors, general managers multisite.

Our style is not just an expert opinion delivered by a trainer but a truly collaborative approach to the day that encourages sharing of best practice, buy- in and practical application. For experienced managers we add structure and meaning to what is already an intuitive understanding. Our approach is proven to have a lasting impact on participants, their teams and their organisations.