MANAGING YOUR FRIENDS

WORKSHOP

FINDING YOUR VOICE

How to handle challenging conversations

Being one of the team today and then the person in charge tomorrow is scary for lots of new managers. A workshop filled with tools for giving ‘live’ feedback so you can deliver standards without starting a fight.

LEARNING OUTCOMES

On completion of the course participants will:

Feedback & criticism - understanding the detail of the difference.
Introduction to “Live” on shift, feedback techniques - how to keep standards and manage performance without it feeling personal.
The meta mirror - a simple process for seeing issues from four perspectives.
Asking for what you want and saying no – what makes this difficult for some of us – and an introduction to a recommended framework.
‘Fierce conversations’ – another useful protocol.

ADD TO CART

OR ADD FULL PROGRAMME

FOR

NEW MANAGERS

COST

£95 +VAT

WHERE

LONDON

TIME

12pm - 4pm

NEXT OPPORTUNITY

27th MARCH

HAVE A QUESTION?

MANAGING YOUR FRIENDS

WORKSHOP

FINDING YOUR VOICE

How to handle challenging conversations

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